Refund policy

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If something we supply has a major problem, you're entitled to a refund or replacement. If it has a minor problem, we'll fix or replace it.

Medicines

For your safety and the safety of others, we can't accept returns of medicines once they have left the pharmacy, and we can't re-dispense them. This applies to compounded medicines, topical anaesthetics and other medicines made or dispensed for a person.

If a medicine is faulty, damaged, or not what was prescribed, contact us straight away. We'll replace it or refund you, and a pharmacist can advise you on what to do with the original.

Shop products

• Faulty or damaged: contact us within 7 days of delivery with a photo and we'll replace or refund it.
• Change of mind (retail products only): we accept unopened, unused products in their original packaging within 14 days. Return postage is paid by you.
• Opened products can't be returned for change of mind, for hygiene reasons.

Clinic, stockist and white-label orders

Personalised and white-label products are made to order, so they can't be returned for change of mind. If there's a problem with the product, contact us within 7 days of delivery and we'll make it right.

How to ask for a refund

Email admin@tuguncompounding.com.au or call (07) 5598 2411 with your order details. Approved refunds go back to your original payment method within 5 to 10 business days.