Frequently Asked Questions

1.  Do I need a prescription for compounded medications?

Yes. Most compounded medications require a valid prescription from your healthcare provider. You can upload it directly on our site using the “Send Your Script” form.

2. How do I send my prescription?

You can upload your prescription through our Send Your Script page, email it to us, or ask your doctor to send it directly.
We also accept original hard copies via post if required.

3. Do you ship Australia-wide?

Yes. We offer fast and secure shipping to all locations across Australia — including rural and remote areas.

4. Do you compound medications for pets?

We sure do! We work with veterinarians to compound medications for dogs, cats, and even more exotic pets — in easy-to-administer forms like flavoured liquids or chewables.

5. What kinds of medications do you compound?

We prepare a wide range of compounded products including:

  • Topical anaesthetics
  • Hormone therapy
  • Dermatological creams
  • Pain relief solutions
  • Veterinary medications

If you're not sure, just contact us — we’re happy to help.

6. How long does it take to make my medication?

Most orders are compounded within 3–5 business days after receiving your valid prescription. Shipping times may vary based on your location. We then ship all our orders via Express Post with AusPost.

7. Can I reorder a past script easily?

Yes — if your prescription allows for repeats, we can dispense the next refill on request. You can contact us directly, and we’ll take care of it.

8. Can I talk to a pharmacist?

Absolutely. Our team is here to help. You can call us during business hours or send an enquiry anytime and one of our pharmacists will get back to you promptly.

9. What are your quality and safety standards?

All products are compounded in our laboratory in Gold Coast using pharmaceutical-grade ingredients and rigorous quality assurance protocols.

10. What if my order is delayed or lost?

If you experience any issues with delivery, please contact us immediately and we’ll track it down or send a replacement where needed.


Still have questions?

Feel free to give us a call or email our team. Our friendly team will be able to answer your burning questions.